Terms & Conditions

1. General information

These Terms & Conditions apply to all services provided by NDU Studios, including EMS training, wellness coaching, body analysis, and aesthetic sessions. By booking or attending a session, you agree to these terms.

2. Bookings

• All sessions are booked through our online scheduler or directly with the studio team.
• Sessions are subject to availability and may be rescheduled by NDU Studios if necessary (e.g. trainer illness or maintenance).
• Each booking is for one named individual unless a Duo or group session is specified.

3. Cancellations & rescheduling

• We require at least 24 hours’ notice to cancel or reschedule an appointment.
• Sessions cancelled with less than 24 hours’ notice may be charged in full or deducted from your membership allowance.
• Frequent late cancellations or no-shows may result in limited booking access.
• If you are unwell, please contact the studio as soon as possible to make alternative arrangements.

4. Memberships

• Memberships renew monthly unless cancelled with at least 7 days’ notice before the next billing cycle.
• Memberships are personal and non-transferable.
• Flex memberships include flexible rescheduling options; other plans may have limited reschedule slots.
• Membership prices include VAT and may vary slightly by studio location.
• If payments fail or remain outstanding, bookings may be suspended until resolved.

5. Session safety

• Clients must complete a health screening before any EMS or wellness session.
• It is your responsibility to disclose any relevant medical conditions (e.g. pacemakers, implants, pregnancy, recent injuries).
• NDU Studios reserves the right to decline or modify sessions if they may pose a health risk.

6. Refunds

• Refunds for unused sessions or memberships may be granted at management discretion.
• Where a refund is approved, it will be processed via the original payment method within 14 working days.

7. Studio etiquette

• Please arrive 5 minutes before your scheduled time.
• Phones should be silenced during sessions to maintain focus.
• We operate a respectful, inclusive environment for all clients and staff.

8. Liability

While EMS is safe for most individuals, participation is at your own risk. NDU Studios and its staff will not be held liable for any injuries arising from failure to follow provided instructions or undisclosed health conditions.

9. Updates

NDU Studios may revise these terms at any time to reflect service changes, legal updates, or studio policies. The latest version will always be available at ndustudios.co.uk/terms.

Last updated: November 2025